Frequently Asked Questions
Welcome to Popcorn Junkie's Frequently Asked Questions (FAQs). Click on the links below to access details for each area of interest. We look forward to addressing your questions.
SHOP WITH CONFIDENCE
Is this website secure? Yes, you can shop with confidence knowing this site is protected with GeoTrust SSL secure solutions. In addition, this site carries the Trusted Commerce seal demonstrating our compliance and commitment to keep your information safe.
What is your 100% Quality Guarantee? Customer satisfaction is our priority and passion! We handcraft our gourmet popcorn daily, in small batches, to ensure freshness. Delighting and delivering the highest quality gourmet treats to our customers is our primary concern. If you are not 100% delighted with our gourmet treats, please let us know and we’ll do whatever we can to make it right. Please contact us at firstname.lastname@example.org or call us at (407) 634-0042 and ask to speak with the supervisor or manager on duty.
Do you ship outside of the U.S.? At this time, Popcorn Junkie only ships within the U.S.
Can I ship to a P.O. Box? No, FedEx does not deliver to P.O. Boxes.
Shipping & Return Policy - We currently only ship within the US and use FedEx Ground for shipping. FedEx does not ship to P.O. boxes so please be sure to enter a street address at checkout to avoid delays while process your order. Click Here for more information and FedEx estimated shipping timelines.
Our gourmet popcorn is made fresh to order before shipping. We generally ship same day for orders received before 2pm Eastern Time (Mon-Sat) or the following business day for orders received after 2pm Eastern Time, on a Sunday or holiday. Providing incomplete or inaccurate information during the order process may delay your order. You will be notified using the email you registered, when your purchase has been shipped. Click here for more details.
Click here to see FedEx Ground Shipping Maps to estimate delivery. Do not count the day it ships, Sundays or holidays as the first day. Please visit www.FedEx.com for details specific to your "ship to" location. Fed Ex business delivers Monday to Friday. It’s generally cheaper to send to a business address.
Local Customers: For your convenience, select "In-store pick-up" for local pick-up orders only. You can indicate the estimated time for pick-up in the comments section at check. Please leave your phone number in case we need to reach you.
How do I submit a donation and sponsorship requests?
We are committed to giving back to the communities we serve. We have had the privilege of giving back to organizations like the Parramore Kidz Zone and Black Bee Honey, Florida Citrus Sports Summer Camp, Harbor House, Compassion Hands & Hearts, OCPS, Kids Behind the Lens (Epilepsy Association), Brest Cancer Awareness, and others. Unfortunately, we are unable to support every request. We continue to work with our existing partnerships and we will continue to evaluate our giving program and partnerships each year. However, we are currently not accepting additional donation or sponsorship requests at this time.
How can we learn more about your fundraising programs?
We LOVE helping kids raise money to support the things they love doing as well as supporting organizations doing GOOD in their communities. That's what Popcorn Junkie's "Poppin' Profits" fundraising program is all about. We keep it FUN & SIMPLE. You can earn up to 50% of the profits for your program selling our delicious, fresh handcrafted popcorn. Use the "Contact Us" form on our website to request your fundraising package and get started POPPING UP PROFITS!
Where can I find ingredient and allergy information? Allergy Information: Our handcrafted products are produced in our facility where peanuts, tree nuts, milk, cheese, dairy and soy products are used. Please be aware that other products may be exposed to these ingredients even if they are not included as an ingredient. Ingredients: Popcorn Junkie takes special care, often at additional expense to us, to ensure we use the highest quality ingredients when making our delicious gourmet treats for you. Without revealing proprietary information, a brief description of the product is included as part of the product description or on our menu of Flavors. However, you may "Contact Us" if you have specific questions regarding ingredients used. If you have any concerns, please consult a qualified medical professional before use.
SITE POLICIES & TERMS
If the answer to your question is not found below, please contact us using one of the convenient methods below:
- Email using the Contact Us link on our website
- Visit our store or by mail - 595 W. Church Street, Suite K, Orlando, FL 32805
- Call Popcorn Junkie at (407) 634-0042