Popcorn Junkie 100% Satisfaction Guarantee
Your 100% satisfaction and loyalty is our goal.
We guarantee freshness and your satisfaction with every order.
We LOVE popcorn & making you SMILE!
Return Policy
Delighting and delivering the highest quality gourmet treats to our customers is our primary concern. We handcraft our popcorn daily, in small batches, to ensure freshness. If you are not 100% delighted with our gourmet treats, please let us know and we’ll do whatever we can to make it right.
Due to our quality standards and the safety of our customers, we cannot accept returns on consumable products. We typically will offer replacement or store credit. All orders are made fresh as we receive orders for shipping. Replacements will be given priority but are typically shipped the within 24-hours of receipt of the request.
Please inspect your package upon receipt and contact us within 72 hours with any concerns, using any of these convenient methods:
- Email using the Contact Us link on our website or at service@mypopcornjunkie.com
- Visit our store or send mail to - 595 W. Church Street, Suite K, Orlando, FL 32805
- Call Popcorn Junkie at (407) 634-0042.
In addition to wanting you to enjoy every yummy treat you receive from us, we strive to make your shopping experience easy and convenient. For non-consumable items, if a refund is requested, please Contact Us within 48 hours of receipt with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If possible, please repackage item in it's original packaging and we'll provide instructions for the return. We typically offer a replacement, store credit or refund. If you select a refund, you should expect to receive your refund within 10-14 business days of submitting your request, however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return and the time it takes your bank to process our refund request (5 to 10 business days).
We LOVE Getting Feedback: We value your feedback and comments. Please let us know how we can make you a loyal Popcorn Junkie fan using the Contact Us link or our website or any of the methods above.
Shipping
We currently only ship within the USA and use UPS or FedEx Ground for shipping. We have chosen to partner with UPS and FedEx for shipping because of the proven service track record for providing the most convenient delivery options and value for our customers. To provide optimal service to our customers, we will use the least cost provider at our discretion. We will make every effort to meet special delivery dates, upon request, but additional fees may apply. Also, since we are bound by their delivery commitments and options as well as the unforeseen effects of weather, transportation delays, or other conditions beyond our control, Popcorn Junkie is unable to guarantee delivery dates. Please take this into consideration when planning and ordering especially during inclement weather and during the holidays.
When you place an order, the shipping costs will be added to your order based on the shipping address, products selected, and the shipping options you choose. To provide optimal service to our customers, we will use the least cost provider at our discretion. Please also note shipping rates are based on packaging weight and dimensions and are subject to change at any time. Estimated weight of products does not include the packaging which is considered when shipping rates are calculated. We adhere to the policies of the shipping companies we use for rounding all weights. NOTE: UPS and FedEx do not deliver to Post Office Box addresses in the U.S. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. We are not responsible for missed shipments or lost merchandise due to any inaccurate information you provide during the check out process. You agree to promptly update your account, contact and any other relevant information required for payment and shipment so that we can complete your transactions and contact you as needed.
If you place an order online, you are responsible for the payment of all applicable sales, use and similar taxes, as well as shipping and handling charges related to the purchase of any products you order.
To ensure the best quality and freshness, our gourmet popcorn is made fresh to order before shipping. We generally ship same day for orders received before 2pm Eastern Time (Mon-Sat) or the following business day for orders received after 2pm Eastern Time, on a Sunday or holiday. Providing incomplete or inaccurate information during the ordering process may delay your order. You will be notified using the email you registered, when your purchase has been shipped.
Click here to see UPS Ground Shipping Maps to estimate delivery. Do not count the day it ships, Sundays or holidays as the first day. We are not responsible for delays, damages or lost packages caused by the carrier or others but will make every attempt possible to facilitate ensuring resolution. Please visit www.UPS.com for details specific to your "ship to" location.
Click here to see FedEx Ground Shipping Maps to estimate delivery. Do not count the day it ships, Sundays or holidays as the first day. We are not responsible for delays, damages or lost packages caused by the carrier or others but will make every attempt possible to facilitate ensuring resolution. Click here to see UPS and FedEx Ground Shipping Maps to estimate delivery. Do not count the day it ships, Sundays or holidays as the first day. Please visit www.FedEx.com and UPS Ground for specific details for your "ship to" location. Service fees and delivery options may vary for residential and commercial addresses.
Last updated 1/2/21
FedEX is a trademark of Federal Express Corporation and and UPS is a trademark of United Parcel Service of America, Inc and are not affiliated with Popcorn Junkie, LLC.